PROJECT CASE STUDY / 08
Sama Scan Control Center
Booking operations in one workspace.
01 / THE DESIGN QUESTION
What did this experience need to make clear?
The central design task is to make digital platforms & solutions understandable through a relevant entry point. Booking operations in one workspace. The visitor needs enough context to choose a route and understand the next action.
- The audience
- Reception, center managers, relationships and marketing teams
- The core task
- Booking operations in one workspace.
02 / THE SOLUTION
A structure shaped by the task.
The control center connects contacts, booking requests, appointments, follow-ups, and operational reports. Role-specific navigation separates reception work from marketing summaries, while physician relationship modules extend the administrative workflow.
جهات الاتصال والطلبات
The module sits within the product workflow described in the public tour. Its role and delivery stage are explained on the separate product page.
المواعيد والمتابعات
The module sits within the product workflow described in the public tour. Its role and delivery stage are explained on the separate product page.
التقارير وصلاحيات الفريق
The module sits within the product workflow described in the public tour. Its role and delivery stage are explained on the separate product page.
03 / THE USER JOURNEY
From the first question to the next action.
- 01Examination request arrives
- 02Reception reviews it
- 03Appointment is arranged
- 04Attendance and follow-up are recorded
04 / DESIGN REASONING
Every choice has a purpose.
The layout connects content, visitor intent, and the business workflow.
- 01
The experience is organized around one central task: Booking operations in one workspace.
- 02
Organize the experience around the visitor's task, so the first choice leads to relevant information rather than an undifferentiated list.
- 03
Keep the next action close to its context. The interface connects understanding the offer with asking the business a specific question.
05 / REVIEWABLE OUTPUT
The result, in the experience itself.
The reviewed experience brings together a defined interface, content routes, and contextual next-step actions. The public product tour documents the modules and delivery stage.
- The published interface or public product tour
- The content structure and navigation
- The context and placement of the next action
About this case study
The study documents the reviewed interface and explains its design approach. It does not claim traffic, conversion, or return-on-investment figures. Product tours use labelled demonstration data, and product concepts are identified as such.
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